Review notesNavigation checklist

Read your navigation as a new visitor

Navigation labels often make sense to the people who chose them. Reading the menu against a simple customer task can reveal where visitors are being asked to guess what a link contains.

Bring one task to the menu

Choose a realistic task, such as finding the scope of a service before making an inquiry. Start from the page a visitor would plausibly reach first. Look at the navigation before relying on search, the footer or your knowledge of where the information lives.

Write down which link you expect to use and what you expect to find after selecting it. This small pause exposes the difference between a descriptive label and a label that only feels familiar because you know the website. Keep the task unchanged while you examine the route.

Notice what asks for a guess

Broad words such as "Explore" may work in context, but context has to do the explaining. Read the neighboring labels and the page heading together. If several links could reasonably lead to the same information, note the ambiguity before proposing a new menu.

A menu can also become difficult through visual emphasis. A decorative link may look more important than the route the visitor needs. On mobile, grouping and spacing can change how the same set of labels is understood. Inspect the actual small-screen arrangement rather than assuming it behaves like the desktop menu.

  • Does each label give a useful expectation of its destination?
  • Does the destination heading confirm that expectation?
  • Can the visitor continue the chosen task without returning to guess again?

Keep the recommendation specific

A useful review note points to the label or grouping involved and explains the uncertainty it creates for the agreed task. It can suggest a clearer wording or placement without requiring a complete redesign. Review the suggestion against the rest of the navigation before applying it.

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